namecheap IS namecheat?

I tried registering a free coupon code for the domain .news on namecheap.

The domain name was locked after a day of use.

Then let me pay for the domain name to unlock it. The answer I got from the customer service was very strong, and it was me who abused the coupon code. There is only one solution, which is to pay the money.

First time encountering such an event. Namecheap doesn't look like a company that can solve problems at all.

加上中文翻译：

我试着在namecheap注册了一个域名.news 使用的免费优惠码。

域名用了一天后就被locked.

然后让我支付域名费用才能解锁。咨询客服得到的回答很强硬，是我滥用优惠码。解决办法只有一个就是交钱。

最后追问之下还是这样的回复

Our system performs cross-check validation by several parameters, thus we are able to monitor abusive patterns and prevent such registrations. Regretfully, I won't be able to unlock the domain unless you cover the full registration price.

我们的系统通过多个参数执行交叉检查验证，因此我们能够监控滥用模式并防止此类注册。遗憾的是，除非您支付全部注册费用，否则我将无法解锁域。

以前都没登录过namecheap ， 英文我都不大认识，我第一次打开还当是spaceship了。 如果我不是新用户我还真不来较这个真。我希望他永久封禁我的账号。